Your purchases made on the igitems platform are protected to ensure you get what you bought, or your money back
Included with every order
Standard protection: covered from payment through delivery, and after you confirm
What's included
Applied automatically. Nothing to add.
The seller only gets paid once you have what you ordered.
Your money is held by igitems, not sent to the seller.
You get your item, account or service through your order page.
Only confirm once you have exactly what the listing promised.
The seller is paid and you can still report a problem.
Don't confirm delivery early. Confirming releases your payment to the seller, so check your order first.
In case of any delivery trouble please follow these steps
Contact the seller to inform them that you are elevating the dispute
Click the 'Start Dispute' button (next to the 'Approve Delivery') to start the procedure formally
The funds are now frozen - if required, we will intervene to guide the situation to a resolution
Your payment remains with igitems (not paid out to the Seller) until we make the final decision
Be sure that you are aware of our rules
If the requested information is accurately provided by the buyer within 7 days, the claim may be accepted
If the required information is not provided, or lacks sufficient evidence, then the igitems Guarantee® may be forfeited.
It is anticipated that the Buyer has made efforts to resolve the issue directly with the Seller and will only invoke the igitems Guarantee® as a last resort in cases of unresolved disagreement - still, always be sure to 'Start Dispute' as soon as issue is encountered to ensure that the seller may only access the funds once resolved
Fraudulent claims (e.g. Buyer filing a chargeback after receiving their item / refund) will be subjected to legal consequences and potential suspension of the account
Communications outside the igitems platform, such as Discord, Whatsapp, or private emails, will not be acknowledged or considered - engaging in such contacts can result in suspending all parties involved and the forfeiture of the igitems Guarantee®
Browse millions of in-game items and services from verified sellers — every order is backed by the igitems Guarantee®.
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